LunaFox (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.lunafox.co (the “Site”). By using the Site, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
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Personal information you provide directly: name, email address, payment information (if applicable), and other details you submit through contact forms or newsletter sign-ups.
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Technical information automatically collected: IP address, browser type, device information, operating system, pages visited, time spent on pages, and other analytics data.
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Cookies and tracking technologies: We may use cookies, pixel tags, and similar technologies to enhance your experience, analyse traffic, and personalise content.
2. How We Use Your Information
We use your information for purposes including:
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To provide and maintain our services
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To respond to inquiries or requests
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To send newsletters or marketing communications (only if you’ve opted in)
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To improve the Site and user experience
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To comply with legal obligations and enforce our policies
3. Legal Basis for Processing (for EU/UK visitors)
Under the UK GDPR, we process personal data based on:
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Consent: Where you have given explicit consent (e.g., signing up for our newsletter)
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Legitimate interests: To improve our website and services
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Contractual necessity: Where processing is necessary to fulfil a contract with you
4. Sharing Your Information
We do not sell or rent your personal information. We may share your data with:
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Service providers who help us operate the Site or provide services (e.g., email marketing platforms, payment processors)
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Legal authorities if required by law or to protect our rights
We ensure any third parties adhere to data protection standards.
5. Data Retention
We will retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. Once no longer needed, your information will be securely deleted or anonymised.
6. Your Rights
Depending on your location, you may have the right to:
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Access your personal data
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Correct inaccuracies in your data
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Request deletion of your data
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Object to or restrict processing
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Withdraw consent at any time (where processing is based on consent)
To exercise these rights, contact us at [hello@lunafox.co].
7. Cookies
Our Site uses cookies to improve functionality and user experience. You can manage your cookie preferences through your browser settings.
For more details, see our Cookie Policy (if applicable).
8. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is 100% secure.
9. Third-Party Links
Our Site may contain links to other websites. We are not responsible for the privacy practices of these external sites.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “Effective Date” updated.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your data, contact us at:
Email: hello@lunafox.co
Website: www.lunafox.co